Home Care Packages were replaced by Support at Home on 1 November 2025. If you were on a Home Care Package, your entitlements transitioned into the new Support at Home system under transition arrangements.
Your classification (Level 1–8) is your funding tier, determined through a free government aged care needs assessment. Level 1 has the lowest funding; Level 8 has the highest. Your level reflects your assessed care needs.
Your budget can fund a broad range of services including personal care, domestic help, meals, transport, social support, nursing, allied health, assistive technology, and home modifications — as approved in your care plan.
Contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au to register. An assessor will then contact you to arrange a free aged care needs assessment.
The time from first contact with My Aged Care to receiving your funding varies. Urgent cases are prioritised. Once your funding is allocated, you have 56 calendar days to choose a provider and start services.
Yes. Once your funding is allocated, you choose your registered provider. Under Support at Home, you work with a single provider at the service delivery branch level.
You can change providers. Contact My Aged Care and they will assist with the transfer process.
Once your funding is allocated, you have 56 calendar days to choose a provider and start services. You can request a 28-day extension (84 days total) from My Aged Care. If services do not start within this window, funding is withdrawn and you must re-register.
Contributions may apply depending on your income and the services you receive. A fee estimator is available at myagedcare.gov.au/support-at-home-fee-estimator. Your care partner will explain any applicable contributions.
We offer services in English and Tamil. For other languages, we work with accredited interpreter services.
A short-term intensive program for people who have experienced a functional decline but can regain independence with multidisciplinary support. It provides approximately $6,000 for up to 16 weeks (can increase to $12,000). You must be approved for an ongoing Support at Home classification to be eligible.
No. These two pathways cannot be accessed simultaneously.
The Assistive Technology and Home Modifications scheme funds equipment and home changes to help you remain safe and independent. Funding tiers are Low ($500), Medium ($2,000), and High ($15,000), based on assessed need.
